Privacy Policy
Last updated: July 2026
1. Introduction
Playful Skills ("we," "us," "our," or "Company") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://playfulskills.co.za and purchase our products.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or purchase our products.
2. Information We Collect
2.1 Information You Provide
When you purchase a product through our website, you provide information to Gumroad, our payment processor:
- Email address (for order confirmation and product delivery)
- Payment information (processed securely by Gumroad; we do not store payment details)
- Any optional information you choose to provide in communications with us
2.2 Automatic Information Collection
When you visit our website, we automatically collect certain information:
- Log Data: Browser type, IP address, pages visited, time and date of visit, referring URL
- Device Information: Device type, operating system, device identifiers
- Usage Analytics: How you interact with our website (via Google Analytics and similar tools)
2.3 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. See our Cookies Policy at https://playfulskills.co.za/cookies for full details.
3. How We Use Your Information
We use collected information for the following purposes:
- Delivering purchased products and confirming orders
- Sending transactional emails (order confirmations, delivery links)
- Responding to your inquiries and providing customer support
- Analyzing website usage to improve our site and services
- Complying with legal obligations
- Preventing fraud or abuse
4. Legal Basis for Processing (GDPR/POPIA)
Our processing of your personal information is based on one or more of the following legal grounds:
- Contract Performance: Processing necessary to fulfill a purchase agreement
- Legitimate Interest: Improving our website, analytics, and customer service
- Legal Compliance: Meeting legal and regulatory requirements
- Consent: Where you have explicitly consented to specific processing (e.g., marketing emails)
5. How We Share Your Information
We do not sell, trade, or rent your personal information. However, we share data with:
- Gumroad: Our payment processor. Your email and payment information are processed by Gumroad per their privacy policy. We recommend reviewing their policy at gumroad.com/privacy
- Analytics Providers: We use Google Analytics to understand website usage. Your data is anonymized and aggregated.
- Legal Requirements: We may disclose information if required by law or to protect our rights
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your email address for order fulfillment and customer communication purposes. Log and analytics data are retained for up to 26 months before being automatically deleted or anonymized.
You may request deletion of your data at any time by contacting us. We will delete or anonymize your information except where we are legally required to retain it.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right of Access: Request a copy of your personal data
- Right to Correction: Request correction of inaccurate information
- Right to Deletion: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request limiting how we use your data
- Right to Data Portability: Request a copy in portable format
- Right to Object: Object to certain processing activities
- Right to Withdraw Consent: Withdraw consent to marketing communications
To exercise any of these rights, please contact us using the information in Section 11.
9. Third-Party Links
Our website contains links to third-party sites, including Gumroad. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. Children's Privacy
While our products are designed for children aged 4–12, we do not intentionally collect information from children. Parents and guardians are responsible for providing any required consent for their children to use our website or products. If we learn that we have inadvertently collected information from a child under 13 (or equivalent age in other jurisdictions), we will delete it promptly.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:
- Visit: https://playfulskills.co.za
- Email: Use the contact form on our website
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, by other means. Your continued use of our website constitutes acceptance of the updated Privacy Policy.
13. Jurisdiction & Compliance
This Privacy Policy is governed by the laws of South Africa. We comply with the Protection of Personal Information Act (POPIA) and applicable international data protection regulations including GDPR where applicable.